Workforce Analytics
You have the data.
You just can't see through it.
Dashboards everywhere. Clarity nowhere. We help workforce teams cut through metric noise and find the decisions that actually matter.
Sound familiar?
These are the patterns we hear from WFM teams every week.
"SLA missed again."
But the forecast looked fine. Staffing was on plan. What actually broke?
"Shrinkage is 'high'."
Is it adherence? Unplanned PTO? Meeting creep? The number tells you nothing.
"Exec asks why costs are up."
You pull 6 reports. Build a deck. Still can't pinpoint the driver.
"Intraday falls apart by 2pm."
You saw it coming. You just couldn't prove it fast enough to act.
The data exists. The tooling exists. What's missing is focus—knowing which metric matters right now, and why.
We don't add dashboards.
We subtract noise.
OnPoint.Works builds analytics that answer questions—not generate more of them. Every view is designed around a decision, not a data dump.
Signal Isolation
We surface the metrics driving variance—not the 47 that aren't.
Driver Explanation
Not just what changed, but why—in terms your CFO and your analysts both understand.
Decision-Ready Views
Built for action. If you can't decide something from a view, it shouldn't exist.
Three lenses. One truth.
The same dataset, shaped for different decisions. Explore what clarity looks like for each role.
For leadership
Executive View
Are we on track? Where's the risk? What's the 30-second story?
- SLA trend vs. target
- Forecast accuracy score
- Cost per contact trajectory
For supervisors & analysts
Operations View
What's breaking today? Which intervals need intervention?
- Real-time interval heatmaps
- Queue-level drill-downs
- Spike detection alerts
For WFM & finance
Planning View
How do we model next quarter? What levers move the needle?
- Capacity scenario modeling
- Shrinkage decomposition
- SLA risk simulation
What our clients stop doing
The real ROI isn't a dashboard. It's the meetings that disappear.
Building slide decks to explain variance
Sharing a single link
Debating whose numbers are right
Working from one source
Reacting to problems at EOD
Seeing risk at 10am
Guessing which lever to pull
Knowing—with evidence
Built for teams who are tired of...
Ready to see what clarity looks like?
The demo runs on synthetic data—same logic, no NDA required. See how the views work before we talk about your data.