How We Work

Analysis that ends in decisions,
not more questions.

Every engagement starts with a question you're trying to answer. We scope around that—not around a tool, not around a dataset, not around a multi-month roadmap.

How every engagement works

1

You describe the decision

Not the data problem. The business question you need answered this week or this quarter.

2

We isolate the signal

We find the 2-3 metrics that actually explain what's happening—and filter out everything else.

3

You get a decision-ready view

A clear output you can act on—not a dashboard to interpret, not a report to summarize.

What we help teams solve

These aren't product features. They're the questions we get asked most often—and know how to answer.

Daily Operations

Problems you need to see before lunch

Adherence Leak Hunter

“Adherence shows 92%, but service keeps slipping.”

We find:Hidden break overruns, micro-absences, and schedule exceptions that aggregate into real capacity loss.
You get:A ranked list of adherence leaks, quantified by cost and impact.
See in demo

Intraday Shock Explainer

“Volume spikes hit and the post-mortem is always 'unexpected demand.'”

We find:Whether the spike was forecastable, absorption-capable, or a scheduling gap.
You get:A cause-tagged spike log with response quality scoring.
See in demo

Shrinkage Decomposition

“Shrinkage sits at 28% but nobody agrees what's in it.”

We find:Planned vs. unplanned, structural vs. behavioral, and their relative volatility.
You get:A shrinkage anatomy view with actionable reduction targets.
See in demo

Occupancy Drift Guard

“Occupancy climbs past 88% and quality quietly erodes.”

We find:The tipping point where occupancy becomes counterproductive for your team.
You get:An occupancy threshold alert system tied to your quality metrics.
See in demo

Weekly Planning

Patterns that repeat—until someone names them

Forecast Bias Mapping

“Forecast accuracy looks good overall, but Mondays are always off.”

We find:Systematic biases by day, interval, and queue that wash out in weekly averages.
You get:A bias map showing where forecast consistently over- or under-predicts.
See in demo

Decision Playbook Builder

“Every week brings the same questions but different ad-hoc answers.”

We find:Recurring decision patterns that can be standardized.
You get:Structured playbooks for your top 5 weekly workforce decisions.
See in demo

Skill Mix Stress Test

“You have enough agents but the wrong skills are available when demand shifts.”

We find:Skill-demand mismatches and their service impact.
You get:A stress test view showing where skill gaps create the most risk.
See in demo

Executive & Finance

When the CFO asks and you need a real answer

Capacity & Cost Simulator

“Finance asks 'what if we cut 10 heads?' and WFM can't show the SLA impact in 5 minutes.”

We find:The relationship between staffing changes, cost, and service outcomes.
You get:An interactive simulator connecting headcount to SLA and cost.
See in demo

Flexible Scheduling ROI Probe

“There's interest in flexible schedules but no proof it would help.”

We find:Where flexibility would cover gaps vs. where it would create new ones.
You get:An ROI projection for schedule flexibility by queue and interval.
See in demo

What we don't do

Replace your WFM team or tools
Build dashboards for dashboard's sake
Run 6-month discovery projects
Deliver insights you can't act on
Overpromise AI magic
Hide behind jargon

Want something ongoing?

If you prefer consistent self-serve answers, we can deliver a private analytics portal—structured around your KPIs and decision questions. Same logic as the demo, tailored to your data.

How it starts: Synthetic validation first. Scoped integration second. No multi-year contracts.

Have a question you need answered?

Tell us the decision you're stuck on. We'll tell you if we can help—and what it would take.

Start a ConversationSee the Demo First